Mediation is a form of conflict resolution where two parties involved in a conflict seeks the help of a neutral third party to help in clearing the negative quality of their interaction to a positive one. Mediation in the workplace is beneficial to both the parties involved and the company where they are working; whereas the employees will be creating a conducive and supportive environment that will help them be productive, the company will realise the profits of the joint work as a result of the positive atmosphere created by its employees.
The mediator facilitates decision making by the parties involved. The conflicting parties can make decisions based on the understanding of the circumstance they are in, the other party's view and their view. These parties will then come up with an agreement that is mutually accepted between them. Workplace mediation will then play a crucial role in enhancing teamwork and cooperation among the employees; the company will retain some of its most valuable employees.
The mediation process offers the disputing parties a chance to come up with decisions that will help them tackle their conflict. This form of conflict resolution is effective since the power to resolve the dispute rests on the parties involved; this form is bound to generate a long-lasting conflict resolution for both parties. The mediator's role, in this case, is to help the disagreeing parties to understand the mediation process and helps them to obtain certain criteria that will help them reach their goal of conflict resolution.
Throughout the mediation process the disagreeing individuals take a stepwise approach in clarifying the problems at hand and can come up with various solutions and where possible, they can develop a mutually acceptable decision for the issues they are facing.
Mediation is a cost-effective method of resolving disputes and is widely used in resolving issues concerning discrimination, work performance, discipline management, and issues related to harassment. The parties are in a position to work their way through resolving their conflicts, and this places them in a good position that will enhance them to develop a decision that favours each party.
Mediation process assumes that each party has a solid argument behind their reaction to a specific issue. Therefore, both parties are advised to listen to the other's point of view before they can settle the matter at hand. The mediator players an important role in ensuring that each of the parties understands the other; this is effected through asking questions and encouraging the two groups to view the matter through different lenses.